Supporting Customers With Accessibility Needs

At Vodafone, we’re committed to providing accessibility for all our customers whether that be the way you contact us or the products we develop.

Vodafone is a founding supporter of the AMTA Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities. This guide is designed to advise and assist the mobile industry on how to make its products and services more accessible to Australian consumers with a disability.

As part of the Accessible Telecommunications project, the Australian Communications Consumer Action Network launched Australia’s first independent resource for telecommunication products suitable for people with disability. Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on mainstream and assistive telecommunication products suitable for people with disabilities. This service also provides referrals for training, set-up, ongoing support and equipment provision.

Accesshub is a government initiative that provides a central source of information on a range of communication options available to people who are deaf, hard of hearing and/or have a speech impairment. Within the Accesshub, The National Relay Service allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Vodafone supports the Global Accessibility Reporting Initiative that can help you choose the right device for your needs. For more information, check out the GARI Database.

The Australian Government offers a Translating and Interpreting Service for people who don’t speak English.

Mobile Phone Operating Systems

Android and iOS have support content on accessibility.